Bank Of Questions | Communication Skills And Counseling | Cmt Nta 4 | Clinical Medicine First Year

1. The following statements are correct about the importance of communication;

a) Helps to share knowledge and experiences among health workers

b) Helps to build relationship among people

c) Can be used to stop the implementation of a health Promotive activity

d) It motivates the community when done correctly

e) Can result to poor compliance of medicines to some patients.

f) Is used as a means of sending information for health promotion activities

g) Can be used to persuade people to take part in various health interventions

2. Counseling involves and aims at the following,

a) To provide a supportive but professional relationship with clear boundaries.

b) Enabling clients to explore problems and emotions freely, express and accept their feelings

c) Allowing client to understand the need for action and take appropriate action

d) Helping people to be more confident about their own decision making

e) Make informed choices and change their behaviors on accurate information

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3. The following are examples of non verbal communication

a) Use of gestures

b) The posture none takes in standing or sitting

c) Speaking

d) Facial expressions

e) The look from someone’s eyes

f) Singing

4. Which of the following are channels of communication?

a) Feedback

b) Sign language

c) Telephone

d) Writing

e) Message

f) Poster

5. When counseling is effective, can result to the following outcomes to clients;

a) Can make client develop a relationship with the person providing counseling

b) Can make a client develop a greater awareness of their problems

c) The client can make some of the changes that he/she wants in life

d) The clients who had lost hope are likely to return to clinic for additional care and treatment

e) The clients are likely to cope with painful ordeal

f) The clients and counselor may end up fighting each other

SECTION B: MULTIPLE TRUE AND FALSE QUESTIONS (30 )

Instructions:

Write the word TRUE for a correct statement and word FALSE for the wrong statement in the space provided. (1.5 each correct response)

1. Regarding good qualities of an effective counselor;

a. ……………. Always shows competence

b. ……………. Demonstrate self-awareness

c. ……………. Shows warmth and sensitivity

d. ……………. Is objective and open – minded

e. ……………. Shows sympathy for clients emotions

2. Concerning building rapport in a counseling session; the following applies

a. ……………. Attending two clients at a time in order to reduce the queue fast

b. ……………. Shaking hands to clients while he or she enters

c. ……………. Showing patience to listen all the clients concerns

d. ……………. Use English as a language of communication because you are more comfortable in this language.

e. …………… Not looking clients with your eyes as they will feel shy.

3. Regarding Essential Counseling Skills, the following statements are true;

a. …………… Probing means using carefully selected questions directed to the client in order to gain more information.

b. …………… Interpreting means using the information from the client to draw conclusions, and presenting conclusions to the client in order to have a common understanding

c. ………….. Paraphrasing means restating the client’s statements briefly using some of the same words in order to make sure you understood the client.

d. …………. S’O’L’E’R’ is an abbreviation which helps someone to remember how to interpret well the clients words.

e. …………. Attending means demonstrating concern for and interest in the clients through appropriate eye contact, using both verbal and non-verbal messages for communication.

4. The use of OARS is one of the principles in essential counseling skills. The following are correct regarding the use of OARS;

a. …………. ‘Asking open ended questions’ is important so as the client can freely express her concerns and be self explanatory.

b. ………….. ‘Affirming statements’ means using the words of encouragement that increase clients’ beliefs in themselves.

c. ………….. ‘Reflective listening’ is a process of saying back by words what the client said to you.

d. ………….. Checking understanding is time consuming; therefore clients should not be bothered to be asked many checking questions.

e. ………….. ‘Summarizing is the process of going over the main points of what a client has said in order to capture the client’s main concerns and problems.

SECTION C: MATCHING QUESTIONS ( 10 )

Instructions:

Write “c” against a statement which is a component of Counseling and “HE” for a statement which is a component of Health Education.

1. …… Confidential 1. ….. Involves small or large group of people

2. …… Emotionally neutral 2. …… Problem or Issue oriented

3. .….. Based on needs of client 3. …… Evolves strong emotions in both

4. ….. Based on public health needs 4. ……. Not usually confidential

5. …… Content oriented 5. ……. Generalized

SECTION D: SHORT ANSWER QUESTIONS (30 )

1. Explain the following stages of counseling (R,E,UND,A); (4 )

a. Relationship building

…………………………………………………………………………………………………

b. Exploration

…………………………………………………………………………………………………

c. Understanding

…………………………………………………………………………………………………

d. Action planning

…………………………………………………………………………………………………

2. Define the following terms (4 )

a. Communication

…………………………………………………………………………………………………

b. Counseling

………………………………………………………………………………………………

c. Mention the two main types of communication (1 )

i. ……………………………………………

ii. ……………………………………………

3. Describe the communication flow process using the following; (5 )

i) Sender …………………………………………………………………………………

ii) Message …………………………………………………………………………………

iii) Receiver …………………………………………………………………………………

iv) Feedback …………………………………………………………………………………

v) Channel …………………………………………………………………………………

4. (a) What do you understand by risky sexual behaviour in relation to Sexually Transmitted Infections (STIs) ( 3 )

……………………………………………………………………………………………

4. (b) Explain what you understand by the term “ Dual protection” in family planning.(3 )

…………………………………………………………………………………………………

SECTION E: ESSAY QUESTIONS (10 )

Case study Mrs. Smith: Come to your clinic because she is worried that she might have been infected with HIV, this is because she recently found out that her husband is having sexual relationship with a lady who is working at the beer store (Bar). She looks anxious and is expecting a help from you. Using the four stages of counseling (R’E’U’ND’A), explain how you will counsel Mrs. Smith.