COMMUNICAL SKILLS | BANK OF QUESTIONS | DOWNLOAD

COMMUNICAL SKILLS | BANK OF QUESTIONS | DOWNLOAD

MULTIPLE TRUE AND FALSE QUESTIONS

1. Regarding good qualities of an effective counselor;
1. __Always shows competence
2. __Demonstrate self-awareness
3. __Shows warmth and sensitivity
4. __Is objective and open – minded
5. __Shows sympathy for clients emotions

1. Concerning building rapport in a counseling session; the following applies
1. __Attending two clients at a time in order to reduce the queue fast
2. __Shaking hands to clients while he or she enters
3. __Showing patience to listen all the clients concerns
4. __Use English as a language of communication because you are more                                comfortable in this language.
5. __Not looking clients with your eyes as they will feel shy.

1. Regarding Essential Counseling Skills, the following statements are true;
1. __Probing means using carefully selected questions directed to the client in order to gain more information.
2. __Interpreting means using the information from the client to draw                                     conclusions, and presenting conclusions to the client in order to  have a common understanding
3. __Paraphrasing means restating the client’s statements briefly using some of the same words in order to make sure you understood the client.
4. __S’O’L’E’R’ is an abbreviation which helps someone to remember how to interpret well the clients words.
5. __Attending means demonstrating concern for and interest in the clients through appropriate eye contact, using both verbal and non-verbal messages for communication

CLICK HERE TO DOWNLOAD BANK OF QUESTIONS COMMUNICATION SKILLS

1. The use of OARS is one of the principles in essential counseling skills. The following are correct regarding the use of OARS;
1. __Asking open ended questions’ is important so as the client can freely                              express her concerns and be self explanatory.
2. __Affirming statements’ means using the words of encouragement that                              increase clients’ beliefs in themselves.
3. __Reflective listening’ is a process of saying back by words what the                                 client said to you.
4. __Checking understanding is time consuming; therefore clients should                               not be bothered to be asked many checking questions.
5. __Summarizing is the process of going over the main points of what a                                client has said in order to capture the client’s main concerns and problems.

 

     

MATCHING QUESTIONS

1. …… Confidential                              1. ….. Involves small or large group of people

 

2. …… Emotionally neutral                    2. ……  Problem or Issue oriented

 

3. .….. Based on needs of client             3. …… Evolves strong emotions in both

 

4. ….. Based on public health needs       4. Not usually confidential

 

5. …… Content oriented                        5. Generalized

 

 

 

SECTION D: SHORT ANSWER QUESTIONS                                                                                      

1. Explain the following stages of counseling (R,E,UND,A)
1. Relationship building
2. Exploration
3. Understanding
4. Action planning

2. Define the following terms
1. Communication
2. Counseling
3. Mention the two main types of communication 

                                                              i.      ……

                                                            ii.      ……

3. Describe the communication flow process using the following; 

i)                                           Sender ……

ii)                                         Message

iii)                                       Receiver

iv)                                       Feedback

v)                                          Channel

4. (a) What do you understand by risky sexual behaviour in relation to Sexually Transmitted   Infections (STIs)    

(b)  Explain what you understand by the term “ Dual protection” in family planning.

…

ESSAY QUESTIONS

Case study Mrs. Smith: Come to your clinic because she is worried that she might have been infected with HIV, this is because she recently found out that her husband is having sexual relationship with a lady who is working at the beer store (Bar). She looks anxious and is expecting a help from you. Using the four stages of counseling (R’E’U’ND’A), explain how you will counsel Mrs. Smith.