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1.      What are barriers of effective communication?

2.      Mention the barriers of effective communication

3.      What are the physical barriers hindering effective communication?

4.      What are the psychological barriers hindering effective communication?

5.      What are semantic barriers?

6.      What are different types of barriers to effective communication

7.      What is a formal letter?

8.      Name the common types of formal letter

9.      What are the essential components of a formal letter?

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10.  What are ways or guidelines of writing a formal letter?

11.  What is a technical report?

12.  What are the common types of technical report?

13.  Define the following reports

(i)     Investigative report

(ii)  Special report

(iii)   Business report

(iv) Informative report

 

14.  Mention examples of special report.

15.  What are the components of a short report?

16.  What are the components of a business report?

17.  What are the components of a science report?

18.  What are the guidelines for writing a special report?

19.  What are the component of technical report?

20.  What are the formal letters and technical reports?

21.  What are the common types of formal letters and technical reports?

22.  What are the essential components of formal letters and technical reports?

23.  What are guidelines for writing formal letter and technical reports?

24.  Define a customer,

25.  Define customer service 

26.  Define customer care

27.  Describe the importance of customer care in pharmaceutical services

28.  Describe factors influencing customer care

29.  Describe skills influencing customer care

30.  What is the importance of customer care?

31.  What are the three R’S influencing customer care?

32.  Explain the three Rs influencing customer communication

33.  What are the three skills influencing customer care?

34.  Outline (5) five effective customer communication skills in customer care

35.  Outline five (5) good oral communication skills in customer care

36.  Outline (5) five empathic listening skills in customer care

37.  What are customer services and customer care?

38.  What is the importance of customer care in pharmaceutical services?

39.  What are the factors influencing customer care?

40.  What are the skills influencing customer care?

41.  Who are patients/clients with special needs?

42.  What are communication techniques used for patients/clients with special needs?

43.  List five (5) ways in which pharmaceutical personnel communicate with Mental impairment

44.  How can pharmaceutical personnel communicate with Visual impairment?

45.  How can pharmaceutical personnel communicate with speech impairment?

46.  How can pharmaceutical personnel communicate with mobility impairment?

47.  How can pharmaceutical personnel communicate with hearing impairment?

48.  Explain techniques for communicating to patients with special needs

49.   Explain Guidelines for report writing

50.  What are the skills influencing customer care?

51.  Importance of Customer Care in Pharmaceutical Services

52.  Explain (3) factors influencing customer care

53.  Outline five (5) groups of patients/clients with special needs

54.  Define the following terms (5marks)

                                                              i.      A customer

                                                            ii.      Customer service

                                                          iii.      A   technical report

                                                          iv.      A Formal Letter

                                                            v.      Barriers to Effective Communication

55.  Mention five (4) barriers of Communication

56.  What are barriers of communication that arise out of human behaviour and metal processes

57.  Mention any five (5) Common Types of Formal Letters

58.  Mention five (5) psychological barriers

59.  List five (5) contents of a short report

60.  Mention four (4) Importance of Customer Care in Pharmaceutical Services

61.  Mention five (5) Good oral communications skills on skills influencing customer care

62.  List five (5) groups of patients/clients with special needs

63.  Mention six (6) Common Types of Formal Letter

64.  List five (5) content of science report

65.  Mention five (5) Guidelines for report writing

66.  Write a short note on business report writing structure

67.  Write short notes on Essential components of a Formal Letter

68.  What is communication?

69.  What is effective communication?

70.  What is   the importance of communication?

71.  What are the forms / Categories of communication?

72.  Mention (5) five factors to be considered on selecting medium

73.  Mention five (5) Elements of effective communication skills

74.  List five (5) Types of Communication Skills

75.  Explain factors to be considered when choosing medium of communication

76.  Briefly describe 5 advantages and three 4 disadvantages of written medium.

77.  What is media of communication?

78.  What are the types of communication media?

79.  What are advantages and disadvantages of different types of media?

80.  What are the factors influencing choice of communication media?

81.  Outline five (5) advantages of Oral medium

82.  List five (5) Types of Media of Communication

83.  What are the elements of communication?

84.  How are the elements of communication involved in the communication process?

85.  Outline (5) five reasons why we communicate

86.  List five (5) Important Elements of Communication

87.  How are the elements of communication involved in the communication process? Hint: explain function of each element of communication

88.  Define the following.

89.   Communication skills ----

90.  Effective speaker---- 

91.  Communication

92.  Effective Communication 

93.  What is communication skill?

94.  What are different types of communication skills?

95.  What are the principles of effective communication? Explain

96.  Remark five (5) significance of communication.

97.  Mention five (5) Elements of effective communication skills

98.  Mention three (4) advantages and three (4) disadvantages of each medium of communication.

99.  List five factors Influencing Choice of Communication media.

100.          Mention 5 types of media used at an institutional setting.